City Tre Srl always wants to guarantee complete customer satisfaction. In addition to the right of withdrawal (art. 15), there is also the right of return. It can be exercised no later than 14 days from the date on which the customer receives the item.

For purchases made on www.citymoda.it it is possible to exchange an item or size at a cost of €5.00.

The costs for returning the item to be returned are free. The customer who intends to return the goods will communicate it by email to info@citymoda.it or by telephone on 080 968530 to proceed with the collection order by the GLS courier. City Tre Srl will refund only the price of the product returned to the same card or current account used at the time of purchase, within 14 working days from the date of receipt of the package. Any extra costs incurred during the purchase phase (cash on delivery or shipping costs and the user's responsibility) will not be refunded. Orders paid on delivery will be refunded via an online voucher (valid for 1 year) or bank transfer. To make a return, download the dedicated form here , fill it out in all its parts and insert it in your package together with the products to be returned or send it to info@citymoda.it

At Citymoda stores, it is possible to make a product exchange by showing the order confirmation received by email at the checkout upon purchase.

In the event of a return, at the checkout, by showing the order confirmation received by email at the time of purchase, it will be possible to deliver the item you wish to return. Important: if you return your items to the store, the data relating to your return will be sent to our e-commerce office where the refund will be processed using the same payment method used during the purchase.

Returns and withdrawals are not possible for purchases made to and from abroad.